Dalvey House

Secure and homely care home in Bournemouth
+44 (0)1202 423050

Our staff

Our staff recruitment and training are constantly monitored and reviewed to ensure that appropriate skills match those required for the quality care and support of clients.

The current care team at Dalvey House has been carefully selected for its qualifications, experience and skills as well as their dedication to the elderly. Our staff are trained in safe handling of medication and will be able to assist residents with taking them in the correct way. Prescriptions will be ordered by management from an individual’s doctor, they will also regularly assess and review your care needs. All care staff are encouraged to go on further training, to develop their skills and update their knowledge, to ensure continued consistency in standards of care.

At Dalvey House we have a ‘Key worker’ system in place. This means a carer is assigned to a resident and both the resident and the family are aware of who their key worker is. The carer has a ‘special’ interest in a resident who can talk to the key worker in confidence. Key workers are then in a position to notice any changes in the resident’s wellbeing, as they communicate with the resident on a one-to-one basis. If family or friends are unable to escort a resident to an appointment then the key worker may do this.

Rehabilitation and intermediate care

Rehabilitation and Intermediate care is a specialist short-term program.

Within our rehabilitation program we can arrange in conjunction with your doctor and hospital to have visiting physiotherapists, speech and other therapists working along with highly qualified and motivated staff to assist residents in getting back to their own homes.

Respite care

Respite care is provided to enable home carers the chance to take a holiday or just to take a break.

Our homes provide a safe caring environment, where they may enjoy the social activities on offer and benefit from physiotherapy and rehabilitate treatments where appropriate.

Long term care

Our aim is to enable our residents to maintain their rights, identity and independence as individuals in a home that supports their physical and mental wellbeing.

We recognise the individual’s need for privacy and choice and therefore monitor our service by encouraging feedback and through effective meetings with residents and relatives alike.

Residents and their families can feel secure in the knowledge that both our homes are comfortable, friendly and provide a caring environment.

We will always strive to to meet the needs and wishes of each individual resident.

Palliative/terminal care

Our staff are trained in palliative care in conjunction with the Gold Standards Framework and Advance Care Planning. We work in close association with hospitals and hospices.

We also understand the ethos of ‘living well’ and that quality of life and dignity at all times is essential. Pain control is of utmost importance and we believe the mix of comfortable environment, excellent care, flexible visiting arrangements and entertainment on offer, can all contribute in some way to our residents wellbeing whatever their circumstances.

Meals

We recognize the importance of mealtimes and have done our best to provide a menu that suits a number of tastes.

The menu has been drawn up after consulting all the clients at Dalvey House and is regularly reviewed. We cater for special diets such as vegetarian and diabetic.

Breakfast is served in residents’rooms between 7.00am and 8.30am. There is a choice of cooked breakfast, cereals, porridge, toast, grapefruit or prunes, accompanied by tea or coffee.

Morning coffee is at 10.30am, served in the lounge creating an opportunity to socialise before lunch. Lunch is served at 12.30pm in the dining room or alternatively residents can remain in their rooms for meals. Lunch consists of a cooked first course followed by a sweet second course. Residents’ menu choices will be decided in advance and there will always be a ‘healthy option’. Afternoon tea is at 3.00pm and supper is served at 5.00pm.

At suppertime residents have a choice of a cooked meal, sandwiches, soup and dessert. Evening drinks are served 8.30pm and snacks, drinks and biscuits always available 24 hours a day.

Menus are rotated on a four weekly basis offering choices every day, and all dietary requirements are catered for. All of the residents’ food is freshly prepared and cooked in our own on-site kitchen.